Technical Support and Help Desk in Latin América
Keptos, a leader in the technology solutions market, offers technical support and help desk services based on ITIL (Information Technology Infrastructure Library) is an IT service management methodology that provides a set of best practices for the delivery of high quality IT services. In terms of technical support, ITIL implementation can provide several important advantages:
- Improving customer service: ITIL helps organizations focus on customer needs, thereby improving customer satisfaction and the relationship between the IT department and the rest of the organization.
- Effective Incident and Problem Management: ITIL provides a framework for effective incident and problem management, which can reduce downtime and minimize the impact on end users.
- Tailor-made solutions according to your needs.
- Single point of contact.
- Remote control of workstations.
- Monthly and personalised statistics report.
- High levels of efficiency in meeting agreed SLAs.
- End-user training on recurrent incidents.
In an increasingly digitized world, having reliable technical support and a reliable help desk is essential to maintain the continuity and efficiency of business operations. Keptos stands out in the market for offering the best solutions in these areas, guaranteeing its clients the peace of mind of having an ally that watches over their IT stability.
Highly trained and experienced personnel
Keptos has a team of highly trained and experienced technical support professionals. Each member of the team has a deep knowledge of information technology and is committed to providing fast and effective solutions to problems that users may face.
Personalized attention and customer-centric approach
Keptos understands that each company is unique and therefore requires customized solutions to address its specific needs. That is why Keptos strives to offer a customer-centric approach, tailoring its help-desk services to the individual needs of each organization.
Fast and efficient response times
Speed and efficiency in problem resolution are fundamental aspects of quality help-desk service. Keptos prides itself on providing fast and efficient response times, ensuring that disruptions to business operations are minimized and resolved as quickly as possible.
Multichannel support and accessibility
Keptos offers its customers multiple communication channels, such as e-mail, telephone and online chat, to ensure that users can access the help-desk easily and conveniently. In addition, support is available 24 hours a day, 7 days a week, ensuring that customers can receive help whenever they need it.
Continuous updating and improvement of its services
Keptos is always attentive to trends and developments in the world of technology. This allows its help-desk services to be continuously updated and improved, incorporating new tools and approaches to provide even more effective and efficient support to its customers.
In short, Keptos offers unparalleled help-desk service thanks to its highly trained and experienced staff, personalized attention, fast response times, multi-channel support and focus on continuous improvement of its services. By choosing Keptos as their help-desk provider, companies can rest assured that they will receive the best possible technical support to keep their operations running smoothly and efficiently.
Our Service Coverage
We provide services in Spanish, English and French in the Americas, which allows us to understand the IT environment in each sector.
For Europe and Asia we offer advanced services in English.
At Keptos we are specialists in secure administration and operation of information systems, experts in migration, integration and support of CLOUD systems. Pioneers in the sector with more than 10 years of experience.
We optimise world-class methods, tools, processes and intellectual capital to create high levels of service. Our outstanding IT professionals and our ability to leverage intellectual capital have made us one of the most respected IT companies in the industry.